{"id":821,"date":"2026-10-19T13:14:19","date_gmt":"2026-10-19T13:14:19","guid":{"rendered":"https:\/\/koul-co.com\/?page_id=821"},"modified":"2026-10-19T13:21:58","modified_gmt":"2026-10-19T13:21:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/koul-co.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"kc-fq\">\n  <section class=\"kc-fq-hero\">\n    <div class=\"kc-fq-text\">\n      <p class=\"kc-fq-eyebrow\">HELP &amp; ANSWERS<\/p>\n      <h1>FAQ<\/h1>\n      <p class=\"kc-fq-lead\">Everything you need to know about the instruments, lutherie materials, shipping, and payments\u2014all in one place.<\/p>\n      <label class=\"kc-fq-search\">\n        <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" aria-hidden=\"true\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><path d=\"M20 20l-3.5-3.5\"\/><\/svg>\n        <input type=\"search\" placeholder=\"Search answer\" aria-label=\"\u0391\u03bd\u03b1\u03b6\u03ae\u03c4\u03b7\u03c3\u03b7 \u03b5\u03c1\u03ce\u03c4\u03b7\u03c3\u03b7\u03c2\">\n      <\/label>\n    <\/div>\n    <div class=\"kc-fq-visual\" aria-hidden=\"true\"><canvas class=\"kc-fq-canvas\"><\/canvas><\/div>\n  <\/section>\n\n  <section class=\"kc-fq-body\">\n    <div class=\"kc-fq-wrap\">\n      <div class=\"kc-fq-tabs\" aria-label=\"\u039a\u03b1\u03c4\u03b7\u03b3\u03bf\u03c1\u03af\u03b5\u03c2 \u03b5\u03c1\u03c9\u03c4\u03ae\u03c3\u03b5\u03c9\u03bd\">\n        <button class=\"kc-fq-tab\" type=\"button\" data-cat=\"all\" aria-pressed=\"true\">All<\/button>\n        <button class=\"kc-fq-tab\" type=\"button\" data-cat=\"orders\" aria-pressed=\"false\">Orders<\/button>\n        <button class=\"kc-fq-tab\" type=\"button\" data-cat=\"ship\" aria-pressed=\"false\">Shipping &amp; Payments<\/button>\n        <button class=\"kc-fq-tab\" type=\"button\" data-cat=\"returns\" aria-pressed=\"false\">Returns<\/button>\n        <button class=\"kc-fq-tab\" type=\"button\" data-cat=\"materials\" aria-pressed=\"false\">Materials &amp; repairs<\/button>\n      <\/div>\n\n      <div class=\"kc-fq-list\">\n        <article class=\"kc-fq-item\" data-cat=\"orders\">\n          <button class=\"kc-fq-q\" type=\"button\" aria-expanded=\"false\"><span class=\"kc-fq-num\">01<\/span><span class=\"kc-fq-qt\">5. Custom-made instruments<\/span><span class=\"kc-fq-ic\" aria-hidden=\"true\"><\/span><\/button>\n          <div class=\"kc-fq-a\"><div class=\"kc-fq-in\"><p class=\"translation-block\">Yes. On the <a href=\"\/en\/-----\/\" target=\"_self\">Build Your Own Instrument<\/a> page, you select the wood, ornamentation, and specific details, then send us your choices. We will then get in touch with you regarding the final price and the time required for construction. Each instrument is crafted in our workshop, one at a time.<\/p><\/div><\/div>\n        <\/article>\n\n        <article class=\"kc-fq-item\" data-cat=\"orders\">\n          <button class=\"kc-fq-q\" type=\"button\" aria-expanded=\"false\"><span class=\"kc-fq-num\">02<\/span><span class=\"kc-fq-qt\">How much time does it take to build an instrument?<\/span><span class=\"kc-fq-ic\" aria-hidden=\"true\"><\/span><\/button>\n          <div class=\"kc-fq-a\"><div class=\"kc-fq-in\"><p>It depends on the type of instrument, the woods, and the ornamentation you choose. We will provide a specific timeframe along with the quote, before you commit to anything.<\/p><\/div><\/div>\n        <\/article>\n\n        <article class=\"kc-fq-item\" data-cat=\"orders\">\n          <button class=\"kc-fq-q\" type=\"button\" aria-expanded=\"false\"><span class=\"kc-fq-num\">03<\/span><span class=\"kc-fq-qt\">Can I ask for advice before ordering?<\/span><span class=\"kc-fq-ic\" aria-hidden=\"true\"><\/span><\/button>\n          <div class=\"kc-fq-a\"><div class=\"kc-fq-in\"><p class=\"translation-block\">Certainly. Call us at <a href=\"tel:6981164405\" target=\"_self\">6981164405<\/a> or email us at <a href=\"mailto:evkoulakiotis@gmail.com\" target=\"_self\">evkoulakiotis@gmail.com<\/a>. We will assist you with the selection of wood, materials, and specifications.<\/p><\/div><\/div>\n        <\/article>\n\n        <article class=\"kc-fq-item\" data-cat=\"ship\">\n          <button class=\"kc-fq-q\" type=\"button\" aria-expanded=\"false\"><span class=\"kc-fq-num\">04<\/span><span class=\"kc-fq-qt\">Where do you ship to, and how much does shipping cost?<\/span><span class=\"kc-fq-ic\" aria-hidden=\"true\"><\/span><\/button>\n          <div class=\"kc-fq-a\"><div class=\"kc-fq-in\"><p>We ship everywhere. You can find detailed information regarding delivery costs and times on the page. <a href=\"\/en\/%ce%b1%cf%80%ce%bf%cf%83%cf%84%ce%bf%ce%bb%ce%ad%cf%82\/\">Shipments<\/a>.<\/p><\/div><\/div>\n        <\/article>\n\n        <article class=\"kc-fq-item\" data-cat=\"ship\">\n          <button class=\"kc-fq-q\" type=\"button\" aria-expanded=\"false\"><span class=\"kc-fq-num\">05<\/span><span class=\"kc-fq-qt\">How are the instruments packaged?<\/span><span class=\"kc-fq-ic\" aria-hidden=\"true\"><\/span><\/button>\n          <div class=\"kc-fq-a\"><div class=\"kc-fq-in\"><p>Every instrument and accessory is carefully packed to ensure it arrives safely. If any item arrives damaged, please contact us immediately and include photographs.<\/p><\/div><\/div>\n        <\/article>\n\n        <article class=\"kc-fq-item\" data-cat=\"ship\">\n          <button class=\"kc-fq-q\" type=\"button\" aria-expanded=\"false\"><span class=\"kc-fq-num\">06<\/span><span class=\"kc-fq-qt\">What payment methods can I use?<\/span><span class=\"kc-fq-ic\" aria-hidden=\"true\"><\/span><\/button>\n          <div class=\"kc-fq-a\"><div class=\"kc-fq-in\"><p>You will find all available payment methods on the page <a href=\"\/en\/649-2\/\">Payment methods<\/a>.<\/p><\/div><\/div>\n        <\/article>\n\n        <article class=\"kc-fq-item\" data-cat=\"returns\">\n          <button class=\"kc-fq-q\" type=\"button\" aria-expanded=\"false\"><span class=\"kc-fq-num\">07<\/span><span class=\"kc-fq-qt\">Can I return or cancel an order?<\/span><span class=\"kc-fq-ic\" aria-hidden=\"true\"><\/span><\/button>\n          <div class=\"kc-fq-a\"><div class=\"kc-fq-in\"><p class=\"translation-block\">The terms are described in detail on the <a href=\"\/en\/refund_returns\/\" target=\"_self\">Returns &amp; Cancellations<\/a> page. For custom-ordered instruments and components, it is advisable to clarify all details before construction begins.<\/p><\/div><\/div>\n        <\/article>\n\n        <article class=\"kc-fq-item\" data-cat=\"materials\">\n          <button class=\"kc-fq-q\" type=\"button\" aria-expanded=\"false\"><span class=\"kc-fq-num\">08<\/span><span class=\"kc-fq-qt\">Do you sell materials for instrument makers?<\/span><span class=\"kc-fq-ic\" aria-hidden=\"true\"><\/span><\/button>\n          <div class=\"kc-fq-a\"><div class=\"kc-fq-in\"><p>Yes: soundboards, body components (staves, ribs, sides), decorative inlays, purfling, fingerboards, headstocks, necks, and timber. See it all at <a href=\"\/en\/shop\/\">\u03ba\u03b1\u03c4\u03ac\u03c3\u03c4\u03b7\u03bc\u03b1<\/a>.<\/p><\/div><\/div>\n        <\/article>\n\n        <article class=\"kc-fq-item\" data-cat=\"materials\">\n          <button class=\"kc-fq-q\" type=\"button\" aria-expanded=\"false\"><span class=\"kc-fq-num\">09<\/span><span class=\"kc-fq-qt\">Fir or cedar for the soundboard?<\/span><span class=\"kc-fq-ic\" aria-hidden=\"true\"><\/span><\/button>\n          <div class=\"kc-fq-a\"><div class=\"kc-fq-in\"><p>In general, spruce produces a brighter and clearer sound, while cedar offers a warmer and more \"rounded\" tone. If you are unsure, feel free to ask us; we will provide a recommendation based on your instrument and your playing style.<\/p><\/div><\/div>\n        <\/article>\n\n        <article class=\"kc-fq-item\" data-cat=\"materials\">\n          <button class=\"kc-fq-q\" type=\"button\" aria-expanded=\"false\"><span class=\"kc-fq-num\">10<\/span><span class=\"kc-fq-qt\">Do you perform repairs or restoration of instruments?<\/span><span class=\"kc-fq-ic\" aria-hidden=\"true\"><\/span><\/button>\n          <div class=\"kc-fq-a\"><div class=\"kc-fq-in\"><p>Ask us! Send us photos and a brief description, and we will let you know what can be done. We also have lids and components available for restoration.<\/p><\/div><\/div>\n        <\/article>\n      <\/div>\n\n      <p class=\"kc-fq-empty\" hidden>\u0394\u03b5\u03bd \u03b2\u03c1\u03ad\u03b8\u03b7\u03ba\u03b5 \u03b5\u03c1\u03ce\u03c4\u03b7\u03c3\u03b7. \u0394\u03bf\u03ba\u03b9\u03bc\u03ac\u03c3\u03c4\u03b5 \u03ac\u03bb\u03bb\u03b7 \u03bb\u03ad\u03be\u03b7 \u03ae \u03b5\u03c0\u03b9\u03ba\u03bf\u03b9\u03bd\u03c9\u03bd\u03ae\u03c3\u03c4\u03b5 \u03bc\u03b1\u03b6\u03af \u03bc\u03b1\u03c2.<\/p>\n\n      <div class=\"kc-fq-cta\">\n        <div>\n          <h2>Didn't find the answer?<\/h2>\n          <p>Ask the instrument maker. We answer every question.<\/p>\n        <\/div>\n        <div class=\"kc-fq-btns translation-block\"><a class=\"kc-fq-btn\" href=\"tel:6981164405\" target=\"_self\">\u039a\u03b1\u03bb\u03ad\u03c3\u03c4\u03b5 \u03bc\u03b1\u03c2<\/a>\r\n          <a class=\"kc-fq-btn kc-fq-btn--ghost\" href=\"\/en\/183-2\/\" target=\"_self\">\u03a6\u03cc\u03c1\u03bc\u03b1 \u03b5\u03c0\u03b9\u03ba\u03bf\u03b9\u03bd\u03c9\u03bd\u03af\u03b1\u03c2<\/a><\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0392\u039f\u0397\u0398\u0395\u0399\u0391 &amp; \u0391\u03a0\u0391\u039d\u03a4\u0397\u03a3\u0395\u0399\u03a3 \u03a3\u03c5\u03c7\u03bd\u03ad\u03c2 \u03b5\u03c1\u03c9\u03c4\u03ae\u03c3\u03b5\u03b9\u03c2 \u038c,\u03c4\u03b9 \u03b8\u03ad\u03bb\u03b5\u03c4\u03b5 \u03bd\u03b1 \u03be\u03ad\u03c1\u03b5\u03c4\u03b5 \u03b3\u03b9\u03b1 \u03c4\u03b1 \u03cc\u03c1\u03b3\u03b1\u03bd\u03b1, \u03c4\u03b1 \u03c5\u03bb\u03b9\u03ba\u03ac \u03bf\u03c1\u03b3\u03b1\u03bd\u03bf\u03c0\u03bf\u03b9\u03af\u03b1\u03c2, \u03c4\u03b9\u03c2 \u03b1\u03c0\u03bf\u03c3\u03c4\u03bf\u03bb\u03ad\u03c2 \u03ba\u03b1\u03b9 \u03c4\u03b9\u03c2 \u03c0\u03bb\u03b7\u03c1\u03c9\u03bc\u03ad\u03c2, \u03c3\u03b5 \u03ad\u03bd\u03b1 \u03c3\u03b7\u03bc\u03b5\u03af\u03bf. \u038c\u03bb\u03b5\u03c2 \u03a0\u03b1\u03c1\u03b1\u03b3\u03b3\u03b5\u03bb\u03af\u03b5\u03c2 \u0391\u03c0\u03bf\u03c3\u03c4\u03bf\u03bb\u03ad\u03c2 &amp; \u03c0\u03bb\u03b7\u03c1\u03c9\u03bc\u03ad\u03c2 \u0395\u03c0\u03b9\u03c3\u03c4\u03c1\u03bf\u03c6\u03ad\u03c2 \u03a5\u03bb\u03b9\u03ba\u03ac &amp; \u03b5\u03c0\u03b9\u03c3\u03ba\u03b5\u03c5\u03ad\u03c2 01\u03a6\u03c4\u03b9\u03ac\u03c7\u03bd\u03b5\u03c4\u03b5 \u03cc\u03c1\u03b3\u03b1\u03bd\u03b1 \u03ba\u03b1\u03c4\u03ac \u03c0\u03b1\u03c1\u03b1\u03b3\u03b3\u03b5\u03bb\u03af\u03b1; \u039d\u03b1\u03b9. \u03a3\u03c4\u03b7 \u03c3\u03b5\u03bb\u03af\u03b4\u03b1 \u03a6\u03c4\u03b9\u03ac\u03be\u03b5 \u03c4\u03bf \u03b4\u03b9\u03ba\u03cc \u03c3\u03bf\u03c5 \u03cc\u03c1\u03b3\u03b1\u03bd\u03bf \u03b4\u03b9\u03b1\u03bb\u03ad\u03b3\u03b5\u03c4\u03b5 \u03be\u03cd\u03bb\u03bf, \u03b4\u03b9\u03b1\u03ba\u03cc\u03c3\u03bc\u03b7\u03c3\u03b7 \u03ba\u03b1\u03b9 \u03bb\u03b5\u03c0\u03c4\u03bf\u03bc\u03ad\u03c1\u03b5\u03b9\u03b5\u03c2 \u03ba\u03b1\u03b9 \u03bc\u03b1\u03c2 \u03c3\u03c4\u03ad\u03bb\u03bd\u03b5\u03c4\u03b5 \u03c4\u03b9\u03c2 \u03b5\u03c0\u03b9\u03bb\u03bf\u03b3\u03ad\u03c2 \u03c3\u03b1\u03c2. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-with-title","meta":{"footnotes":""},"class_list":["post-821","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/koul-co.com\/en\/wp-json\/wp\/v2\/pages\/821","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/koul-co.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/koul-co.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/koul-co.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/koul-co.com\/en\/wp-json\/wp\/v2\/comments?post=821"}],"version-history":[{"count":2,"href":"https:\/\/koul-co.com\/en\/wp-json\/wp\/v2\/pages\/821\/revisions"}],"predecessor-version":[{"id":824,"href":"https:\/\/koul-co.com\/en\/wp-json\/wp\/v2\/pages\/821\/revisions\/824"}],"wp:attachment":[{"href":"https:\/\/koul-co.com\/en\/wp-json\/wp\/v2\/media?parent=821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}